Privacy

Privacy2018-07-08T15:33:35+00:00

Privacy and Cookie Policy

Oxford Professional Education Group is the data controller for personal data about clients, delegates, prospective delegates, job applicants and our current and former employees, event/training attendees and content subscribers.

We do not sell your personal data for commercial purposes and will only disclose it if required by law, necessary to arrange your event/training attendance, or with your consent.

To contact Oxford Professional Education Group with a data protection query regarding the processing of your personal data, please email enquiries@oxfordpeg.com.

Details of our processing

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the company and our contractual requirements to deliver the agreed services to you, the exception is for sending email marketing which we carry out on the basis of consent.  If you would like to know more, please read below:

Clients and Delegates

As a client or delegate, we will hold the following information about you:

  • Your name and contact information.
  • Personal information including special needs / requirements.
  • Information about your business activities and job role
  • Information and documents relating to the course we are providing, including communications with you.
  • Billing and payment information.

We use the information we hold about you and your business – both personal and otherwise – to give you the best service we can.

We also use your information to invoice you, and to keep track of payments that you make.

We currently use the following third-party online tools to administer the courses effectively:

  • Salesforce CRM to record contact information and to project manage our contracts with you. Salesforce is hosted in Germany.  For more information, please view Salesforce’s Privacy Policy.
  • Oxcom Learning (MoodleRooms) to access all course information and materials.  For more information please view Privacy Policy and here.
  • SagePay for payments made online. For more information, please view SagePay’s Privacy Policy.
  • Zapier for collating groups of delegates for student support purposes. For more information, please view Zapier’s Privacy Policy.
  • Intuit Quickbooks Accounting to manage your billing and payment details. For more information, please view Intuit Quickbooks Privacy Policy.
  • G suite business cloud. For more information, please view G Suite Privacy Policy.
  • Sage Pay with payment details. For more information, please view Sage Pay Privacy Policy.
  • After a module or a course, you may be asked for feedback via Survey Monkey. For more information, please view Survey Monkey Privacy Policy.
  • Adobe Connect for webinars during your course. For more information, please view Adobe Connect Privacy Policy.

We will retain information about you for the duration of our relationship with you, then for seven years for finance obligations.

Prospective Clients & Students

As a prospective client, we will hold the following information about you:

  • Your name and contact information.
  • Information about your business activities and job role
  • Information and documents relating to the service we may provide, including communications with you.

If you make an enquiry to us via email, phone or the contact us page on our website, we will use this information to follow-up on this enquiry to see if we can help you.  We keep a record of these enquiries in our online Salesforce CRM system.  Salesforce is hosted in Germany.  For more information please view Salesforce’s Privacy Policy.

At the end of the sales process, we may ask you to complete an online survey relating to our processes. This survey is sent to you via Survey Monkey. For more information, please view Survey Monkey’s Privacy Policy.

We will retain information about you for the duration of the enquiry, then for two years, which according to our research is a reasonable time for prospective students to commit to their studies.

Job Applicants, Associates, Our Current and Former Employees and Contracting Training Staff

As a job applicant, associate, current or former employee or a contracting trainer, we will hold the following information about you:

  • Your name, contact information and CV.
  • Proof of your identity.
  • Proof of your qualifications.
  • Bank details (if successful to process salary payments) and National Insurance.
  • Emergency contact details

All of the information you provide during the recruitment process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. 

We will retain information about you:

  • If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 7 years following the end of your employment.
  • If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.

All employees and subcontractors will be trained in GDPR responsibilities and all have signed confidentiality agreements at contract stage.

Visitors to our Website

When you visit our websites, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitor to various parts of the website.  The information is only processed in a way which does not identify anyone, except for IP address.

To opt-out of being tracked by Google Analytics across all websites, You Tube and Facebook. For more information please visit http://tools.google.com/dlpage/gaoptout.

Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

Google Analytics

__utma
Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.
2 years

__utmb
Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.
Session.

__utmc
Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.
Session.

__utmt
Used to throttle the speed of requests to the server.
Session.

__utmv
Saves user-defined tracking parameters for use in Google Analytics.
Session.

__utmz
Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.
6 months

Google’s privacy policy

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called remarketing cookie during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised.

__unam
Saves the user’s navigation on the website including what pages have been viewed and how long the browser has been used to view each page.
9 months

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Your Rights

As an individual whose personal data is processed by Oxford Professional Education Group you have these rights (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr).  If, at any time, you want to verify, update or amend your personal data please email support@oxfordpeg.com

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (ICO).

“They have a pool of tutors with wide industry experience that helps to illustrate key theory and models”
“A wide variety of teaching methods and learning tools.”
“Great platform to upgrade your knowledge”
“Course administration is efficient and someone is always there to follow your progress and assist when required”
Cookies help us deliver our services. By using our services, you agree to our use of cookies. Privacy and Cookies | Close